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Privacy Policy

Who we are

Thrive Personal Fitness is a comprehensive fitness business based in Springfield, MO. Thrive Personal Fitness is a duo of Pamela Hernandez, your chief (and only) personal trainer and female fitness maven and Bri Duncan, chief technical officer (who you will never see). Pamela provides personal training services in person and online, writes the content for this site, and hosts a variety of workshops and women’s wellness retreats.

Our website address is: https://www.thrivepersonalfitness.com/.

General Disclaimer

Thank you for visiting Thrive Personal Fitness’ website and reviewing our Privacy Policy. While visiting thrivepersonalfitness.com certain demographic information will be collected about you via Google Analytics and a Facebook pixel.  The information collected will not identify you as an individual, only providing us with demographic information such as the state you live in or how long you stayed at our site.

If you choose to provide us information via a contact form or survey, it will be used for the express purpose for which it was intended, such as responding to your request for information about personal training services. We remind you that if you visit a link outside of thrivepersonalfitness.com you are subject to the privacy policies of that site.

Your privacy is important to us and we do our best to respect the trust you have placed in us. Please read this privacy policy carefully and contact us with any questions and concerns. You can email us at contact@thrivepersonalfitness.com with any questions or concerns.

What personal data we collect and why we collect it

Information Collected and Stored Automatically

Thrivepersonalfitness.com automatically collects some technical information from you when you visit the site in order to give you the best possible experience. Thrivepersonalfitness.com uses web measurement technology (Google Analytics and Facebook Pixel) to automatically track how visitors interact with thrivepersonalfitness.com including where they came from, what they did on the site and whether they completed any pre-determined tasks while on the site. Aggregate data is used to help Thrive Personal Fitness diversify our content offerings to meet the needs of our customers, track operational problems and improve the effectiveness and integrity of the site. This information does not identify you personally and data is only retained in accordance back up retention policy of Google Analytics, Facebook and our web host, WPEngine. For each page that you visit, we collect and store only the following technical information:

  • Date and time of access
  • URL address of the www.thrivepersonalfitness.com webpage visited
  • Internet domain and IP address from which our website was accessed
  • Type of browser and operating system used to access our site (if provided by the browser)
  • URL address of the referring page (if provided by the browser)
  • Completion or success status of the request for a web page or other on-line item

This information is only used to help us make the site more useful for you. With this data we learn about the number of visitors to our site and the types of technology our visitors use. We never track or record information about individuals and their visits and we do not share this data with anyone outside of Thrive Personal Fitness unless necessary for law enforcement purposes.

Information Collected from Interactive Forms and Comments

Thrivepersonalfitness.com provides interactive forms that let you voluntarily submit personal information (such as your e-mail address and name). This occurs when you register for the email list, submit an online form or comment on the blog. In these cases, all submitted information is used only for the express purposes for which it is provided, and is not made available to any third party.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Thrivepersonalfitness.com only shares information you voluntarily provide with other government agencies if required by law. Thrivepersonalfitness.com never collects information or creates individual profiles for commercial marketing. However, when you participate in online discussions, your name and other personal information you provide (except e-mail) are viewable by anyone visiting thrivepersonalfitness.com, unless you choose not share this information with the public on your user profile page.

When you comment on a blog post you do so through the Disqus platform. Please find a link to the Disqus privacy policy HERE.

When you complete the Physical Activity Readiness Questionnaire to inquire about personal training services or the Contact form with any questions that data is email to us so one of us (that would always be Pamela) can contact you regarding our services and answer your questions. That data is also stored on the site as back up or in case an email does not reach one of us, which happens fairly often. (Thanks email black hole.)

If you choose to sign up for our email list, that information is stored on our site and with the service Mailchimp. The Mailchimp Privacy Policy is available here: https://mailchimp.com/legal/privacy.

Thrive Personal Fitness may also use online survey instruments to obtain feedback on your experience with thrivepersonalfitness.com. The survey initiation pops up for a random sample of visitors, is voluntary and does not collect personal information. If you decline the survey you will still have access to the same information and resources of thrivepersonalfitness.com as those who do take the survey. The survey reports are available only to thrivepersonalfitness.com owners.

Cookies

When you visit some websites, their web servers generate pieces of information known as cookies, which helps webmasters understand how users interact with their site’s content and services. Websites use cookies to track one’s activities on a website (e.g., pages visited, links clicked on, etc.), and to record information about the user so when the user returns to the site, customized features can be provided.

There are two types of cookies. A session cookie is a line of text that is stored temporarily in your web browser’s memory cache, and will expire when the browser is closed. A session cookie is not placed on any hard drive, and it is destroyed as soon as you close your browser. A persistent cookie is saved to a file on your hard drive and is accessed whenever you re-visit the website that put it there. This lets that website remember what you were interested in the last time you visited.

We use persistent cookies to enable Google Analytics to differentiate between new and returning thrivepersonalfitness.com visitors. Persistent cookies remain on your computer between visits to thrivepersonalfitness.com until they expire.

Thrive Personal Fitness may utilize third party services to enhance its distribution of data and information (e.g., videos) through links from the thrivepersonalfitness.com web site. A persistent cookie may be set by such a third party provider when you click on the provider’s link in order to access the data (e.g., play a video).

By default, persistent cookies and web measurement technologies are automatically used when you visit thrivepersonalfitness.com. Nevertheless, if you decide to disable or remove cookies from your browser, you will continue to have access to all information and resources on thrivepersonalfitness.com

Information collected when you make a purchase

We collect information about you during the checkout process on our store.

What we collect and store

When you make a purchase on thrivepersonalfitness.com we use the WooCommerce plug-in to process the sales transaction. While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for seven years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service. Comments are in Disqus and a user can view their comments on that site for all Disqus comments they have left.  

Site Security

For site security purposes and to ensure that this service remains available to all users, this computer system employs commercial software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Except for authorized law enforcement investigations, no attempts are made to identify individual users and their usage habits. Raw data logs are used for no other purposes and are scheduled for regular destruction.

Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable.

Social Media and Third Party Websites

Thrive Personal Fitness uses some social media tools and websites to interact with its customers and resource partners. Social media websites are used to publicize Thrive Personal Fitness programs and services and engage with members of the public. Thrive Personal Fitness does not use third party websites to solicit and collect personal information from individuals. Any personal information collected by a third party website will not be transmitted to Thrive Personal Fitness unless required for law enforcement purposes or as otherwise permitted by law. Thrive Personal Fitness’ privacy and other web policies do not apply to these third party sites and we encourage you to read the policies of the third party site when deciding whether to use it. The official Thrive Personal Fitness “social media” sites are listed below.

Links to Other Sites

Thrivepersonalfitness.com contains links to websites of other public and private organizations. When you follow a link to another site, you leave the thrivepersonalfitness.com site and your website interactions are no longer protected by our privacy policy. Thrivepersonalfitness.com is not responsible for, and does not endorse the privacy or security practices and content of sites to which thrivepersonalfitness.com links.

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